Rules for buying and selling goods in the online store
Rules for buying and selling goods in the Rutahealing.lt electronic store
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1. Concepts
1.1. The seller is the Republic of Lithuania VĮ "Registrų centras", a private legal entity UAB "Orfeana" registered in the Vilnius branch of the Register of Legal Entities, legal entity code 300875827, registered office address Laisvės pr. 60 Vilnius.
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1.2. Rutahealing.lt is an electronic store located at rutahealing.lt.
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1.3. Buyer - 1) an able-bodied natural person, that is, a person who has reached the age of majority, whose capacity is not limited by court order; 2) a minor between fourteen and eighteen years of age who has the consent of his parents or guardians, except in cases where he is emancipated; 3) legal entity; 4) duly authorized representatives of all the above-mentioned persons.
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1.4. Parties - Buyer and Seller together.
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1.5. Seller's partner - a legal entity: 1) selling goods or providing services on rutahealing.lt, as well as a legal entity used to fulfill the Buyer's order; 2) with which joint actions or projects are carried out on rutahealing.lt, on the web pages of this legal entity or in any media, in which the action or project of rutahealing.lt and this legal entity will be described, is published.
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1.6. Personal data - any information related to a natural person - a data subject whose identity is known or can be directly or indirectly determined using data such as a personal code, one or more physical, physiological, psychological, economic, cultural or social characteristics characteristic of a person signs
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1.7. The rules are as follows: "Buying and selling goods in the e-store rutahealing.lt rules".
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1.8. Account - Buyer registration rutahealing.lt result, which creates an account that protects his personal data and order history.
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1.9. Privacy policy - a document approved by the Seller, which provides the basic rules for the collection, storage, processing and storage of Personal Data using rutahealing.lt
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2. General provisions.
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2.1. The buyer approves the Rules after familiarizing himself with them and ticking the box next to the statement "I have familiarized myself with the rules for buying and selling goods in the rutahealing.lt electronic store and I agree with them". The Rules approved in this way are a binding legal document for the Parties, which determine the rights and obligations of the Buyer and the Seller, the conditions for purchasing and paying for goods, the procedure for the delivery and return of goods, the responsibilities of the parties, and others related to the purchase of goods - selling rutahealing.lt related conditions.
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2.2. Only Buyers, as defined in Clause 1.3 of the Rules, have the right to buy on rutahealing.lt. By approving the Rules and having familiarized himself with the Privacy Policy (Clause 2.4 of the Rules), the buyer confirms that he has the right to buy goods at rutahealing.lt
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2.3. In the event of necessity or in the presence of circumstances provided for in the legal acts of the Republic of Lithuania, the Seller has the right to change, amend or supplement the Rules. Buyers will be informed about this by logging in to rutahealing.lt or rutahealing.lt when purchasing goods for the first time after the entry into force of the new version of the Rules. In order to ensure that the Buyers are familiar with any changes to the Rules, a link to the new version of the Rules will be sent to the e-mail addresses specified by the Buyers to the Seller. The new version of the Rules enters into force after its publication on rutahealing.lt.
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2.4. The buyer must familiarize himself with the Privacy Policy approved and published by the Seller. The Buyer expresses consent or disagreement with specific ways of using the Buyer's Personal Data in accordance with the procedure provided for in the Privacy Policy itself.
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2.5. If the Seller has the right or obligation to provide the Buyer with information or documents by e-mail, in all cases, the Buyer is responsible for providing the Seller with a working e-mail address belonging to the Buyer.
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3. Ordering goods, the moment of creation of legal relations of purchase and sale
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3.1. The buyer can order the goods on rutahealing.lt by choosing one of the following methods:
3.1.1. by registering online with rutahealing.lt (by entering your registration name and password);
3.1.2. online without registering rutahealing.lt;
3.1.3. by phone;
3.1.4. in the collection centers.
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3.2. When ordering goods in one of the ways specified in Clauses 3.1.1 - 3.1.2 of the Rules, the Buyer must specify his Personal data required for the proper execution of the goods order provided for in the Privacy Policy in the relevant information fields provided by the Seller.
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3.3. The provisions of the Rules and Privacy Policy apply to Buyers who have placed an order for goods by phone or at the Goods pick-up centers. By placing an order, they agree to the Rules.
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3.4. When the Buyer, after choosing the goods or services to be purchased and creating a basket of goods, completes all the steps of the order, the last of which is the selection and confirmation of the payment method, it is considered that a purchase-sale legal relationship has arisen between the Seller and the Buyer and a purchase-sale contract has been concluded. The Seller sends the Buyer a link to the valid Rules together with the order confirmation to the e-mail address specified by the Buyer.
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3.5. By approving the Rules, the Buyer gives his consent that the instructions for the product(s) he ordered will be provided in Lithuanian no later than at the time of delivery of the product(s) in accordance with the procedure provided for in the Rules and Privacy Policy to the Buyer's Seller to the specified email address.
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3.6. Each Buyer's order is stored by rutahealing.lt database.
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4. Buyer's rights
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4.1. The buyer has the right to buy goods and order services at rutahealing.lt according to the procedure established by these Rules.
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4.2. The buyer has the right to refuse the order in accordance with the procedure established by these Rules.
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4.3. The buyer has the right to withdraw from the contract in accordance with the procedure established by these Rules.
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4.4. The buyer has the right to exchange or return the purchased goods in accordance with the rules.
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4.5. The buyer has other rights established in these Rules, the Privacy Policy and the legal acts of the Republic of Lithuania.
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5. Obligations of the buyer
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5.1. The buyer, using rutahealing.lt, must fulfill his obligations, comply with these Rules, the Privacy Policy, other conditions clearly indicated by rutahealing..lt, and not to violate the legal acts of the Republic of Lithuania.
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5.2. The buyer must pay for the ordered goods or services and accept them in accordance with the procedure established by these Rules. Having chosen to collect the goods at the Goods collection center, the Buyer must collect them at the selected Goods collection center within the terms specified in the Rules.
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6. Seller's Rights
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6.1. The seller has the right to change, suspend or terminate the operation of certain rutahealing.lt functions or part of them, as well as to change rutahealingarrangement of elements in .lt.
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6.2. The seller has the right to suspend or terminate rutahealing.lt activities. In this case, all accepted and confirmed orders of Buyers are completed and new orders are not accepted.
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6.3. The seller has the right to change the services provided by rutahealing.lt, the scope or method of provision, suspend, terminate the provision of services or part of them, tax the services or part of services.
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6.4. If the Buyer tries to harm the stability and security of the work of rutahealing.lt or fails to fulfill his obligations, the Seller has the right to limit or suspend the Buyer's ability to use rutahealing immediately and without prior warning.lt or in exceptional cases cancel the Buyer's Account.
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6.5. The Seller has the right to cancel the Buyer's order without prior warning, if the Buyer, having chosen the payment methods provided for in clauses 8.2.1 or 8.2.2 of the Rules, does not pay for the goods within 3 (three) working days.
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6.6. When the Buyer chooses the payment method provided for in Clause 8.2.3 of the Rules, the Seller, in the event of uncertainty regarding the information provided in the order, has the right to contact the Buyer using the details specified in the order. In this case, the term of delivery of the goods starts counting from the day of contact with the Buyer. The Seller has the right to cancel the Buyer's order without prior notice to the Buyer, i) if the Seller fails to contact the Buyer within 2 (two) working days after placing the order, or ii) if the Buyer does not provide the Seller with the requested information by the deadline specified by the Seller, or iii) if the Buyer does not provide the Seller with his consent for checking personal data.
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6.7. The seller has other rights established in these Rules, Privacy Policy, other rutahealing.lt documents and legal acts of the Republic of Lithuania.
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7. Obligations of the seller
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7.1. The seller undertakes to provide the Buyer with the opportunity to use rutahealing under the conditions set out in these Rules and other rutahealing.lt documents.lt services.
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7.2. The seller undertakes clearly and understandably rutahealing.lt to provide the Buyer with the information established in Article 6.2287 of the Civil Code of the Republic of Lithuania.
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7.3. The seller undertakes to respect the privacy of the buyer. Personal data of the Buyer shall be processed only in accordance with the Rules, Privacy Policy and legal acts of the Republic of Lithuania.
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7.4. Before submitting the order, inform the Buyer about the suspension or termination of rutahealing.lt functions relevant to the fulfillment of the order, as well as the changes specified in points 6.2 - 6.3 of the Rules. Submission of information to rutahealing.lt is considered appropriate information.
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7.5. Under the conditions stipulated in the rules, the Seller undertakes to provide the goods ordered by the Buyer and to accept the goods returned by the Buyer.
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7.6. If, due to important circumstances, the Seller is unable to deliver the ordered product to the Buyer, he undertakes to offer the Buyer an analogous or similar product as far as possible. If the Buyer refuses to accept the product, which was offered as analogous or similar, the Seller undertakes to return the money paid to the Buyer within 14 (fourteen) working days, if prepayment was made, and in all cases to cancel the order.
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7.7. The Seller, not agreeing to the Buyer's requirements, must provide the user with a detailed, motivated written answer no later than within 10 (ten) calendar days from the date of receipt of the Buyer's request, unless the legal acts of the Republic of Lithuania and the European Union stipulate otherwise.
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7.8. The Seller undertakes to fulfill other obligations imposed on the Seller in the Rules, Privacy Policy and legal acts of the Republic of Lithuania.
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8. Product prices, payment procedure and terms
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8.1. Product prices rutahealing.lt is indicated in the order made in euros, including the amount of VAT valid at that time according to the legislation.
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8.2. The Buyer can pay for the ordered goods in one of the following ways:
8.2.1. using electronic banking;
8.2.2. Bank transfer;
8.2.3. in cash or by bank card during delivery/collection of goods;
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8.3. When the Seller receives payment for the goods or confirmation of the financing of the purchase is received (if the Buyer has chosen the payment method established in clauses 8.2.4 - 8.2.5 of the Rules), the order for the goods is confirmed and the delivery deadline for the goods begins.
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8.4. By approving the Rules, the Buyer agrees that the documents for the purchase of goods - invoices, which are also the goods' warranty vouchers - will be submitted to him electronically to the e-mail address specified in the Buyer's registration form immediately after the completion of the order. The invoices indicate the selected goods, their quantity, the discounts granted, the final price of the goods, including all taxes, and other data required to be approved by legal acts regulating accounting.
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8.5. The seller also places the invoices of the goods purchased by the buyer on rutahealingin the .lt section. After placing the order, the buyer will be able to see and print the order sheet - the prepayment invoice.
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8.6. The price of the goods cannot change after the Seller has confirmed the order, except in cases where. the price of the product has changed, due to a technical error in the information systems or other objective reasons beyond the control of the Seller. If in this case the Buyer does not agree to purchase the product at a new price, the Buyer may cancel the order by informing the Seller about this within 2 (two) working days. Upon cancellation of the order in accordance with the procedure provided for in this point, all amounts paid by the Buyer are returned to the Buyer.
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9. Delivery of goods
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9.1. When ordering goods, the Buyer can choose one of the methods of presenting the goods, specified in clauses 9.2 - 9.5 of the Rules.
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9.2. If the Buyer chooses the home delivery service during the order:
9.2.1. The buyer undertakes to indicate the exact place of delivery of the goods.
9.2.2. The buyer undertakes to accept the goods himself. When accepting goods, it is necessary to present a valid personal identification document (identity card, passport or new model driver's license). If the Buyer cannot accept the goods himself, and the goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong person.
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9.3. The goods are delivered by the Seller or his authorized representative.
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9.4. The buyer can collect the goods free of charge at one of the Goods collection centers. If the Buyer chooses the following method when placing an order:
9.4.1. The ordered goods must be collected no later than within 3 (three) working days after the Seller informed the Buyer by e-mail that the goods can be collected.
9.4.2. The goods can only be collected by the person who placed the order or the person indicated at the time of placing the order. When picking up the goods, it is necessary to have with you and present to the Seller's employee a valid identity document (identity card, passport or new driver's license).
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9.5. The Seller provides the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms are preliminary and do not apply in cases where the Seller does not have the necessary goods in stock and the Buyer is informed of the shortage of the goods ordered by him. By approving these Rules, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery terms and other conditions. If the Seller does not deliver the goods within the additional term, the Buyer may use the right established in Clause 11.1 of the Rules - to refuse the contract for the purchase and sale of goods or services.
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9.6. The seller is released from responsibility for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties or due to circumstances beyond the control of the Buyer.
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9.7. During the delivery of the goods to the Buyer, the Buyer must together with the Seller or his authorized representative check the condition of the shipment and the item(s) and sign the shipment transfer - acceptance document. After the buyer signs the shipment transfer - acceptance document, it is considered that the product is delivered in a suitable condition. After noticing that the packaging of the delivered product is damaged (crumpled, wet or otherwise externally damaged), the product(s) is damaged and/or the product ( -s) does not match the ordered one, the Buyer must note this in the goods handover - acceptance document and, in the presence of the Seller or his representative, draw up a free-form shipment and/or product(s) violation/inconsistency report.
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9.8. The risk of accidental loss or damage of the goods passes to the Buyer from the moment the goods are handed over to the Buyer.
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9.9. If, based on Clauses 9.2 - 9.6 of the Rules, the Buyer does not pick up the goods within the specified time or fails to deliver them to the Buyer and the Buyer has paid for the goods and their delivery, the representatives contact the Buyer regarding another time and/or method of delivery of the goods. If the Buyer still does not collect the goods or fails to deliver them, such goods will be returned to the Seller, the order will be canceled and the Buyer will be refunded the money paid for the goods, after deducting the bank charges applicable to the Seller for the bank transfers made, the delivery charge of the goods, if applicable, and the administration fee , provided for in clause 8.7 of these Rules, if it was applied.
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9.10. If, according to clauses 9.2 - 9.5 of the Rules, the Buyer does not pick up the goods within the specified period or fails to deliver them to the Buyer and the Buyer has not paid for the goods, such goods are returned to the Seller, and the order is cancelled.
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10. Product quality guarantee
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10.1. Each rutahealingThe characteristics of the goods sold by .lt are indicated in the description of each product.
10.2. The goods offered by the seller for purchase are of suitable quality, that is, the characteristics of the goods correspond to the description of the goods. The product complies with the consumer sales contract if:
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10.2.1. the item corresponds to the description provided by the Seller and has the same characteristics as the item that the Seller provided as an example or model when promoting that item to rutahealing.lt;
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10.2.2. the product is suitable for the purpose for which products of this type are normally used;
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10.2.3. the product meets the quality indicators that are usually typical of the same type of product and that the Buyer can reasonably expect based on the nature of the product and the statements made publicly by the manufacturer, his representative or the seller of the product, including advertising and labeling of the product, regarding the specific characteristics of the product.
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10.3. The seller is not responsible for the fact that rutahealingThe size, shape, color, or other parameters of the goods on .lt may not correspond to the actual size, shape, color, or other parameters of the goods due to the characteristics of the display used by the Buyer or other technical reasons. The buyer is recommended to read the product description.
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11. The right to refuse the purchase-sale contract, return and exchange of goods
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11.1. The right to withdraw from the sales contract
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11.1.1. The buyer has the right to withdraw from the contract of sale of goods without giving a reason within 14 (fourteen) days by notifying the seller. The Buyer cannot use this right after concluding one of the contracts listed in Article 6.22810, Part 2 of the Civil Code of the Republic of Lithuania.
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11.1.2. The Buyer shall notify the Seller of the cancellation of the sales contract in one of the following ways: by filling out a sample contract cancellation form or by submitting a clear statement outlining his decision to cancel the contract. The contract cancellation notice is sent by e-mail. email ruthahealing@gmail.com. After receiving the Buyer's notification, the Seller immediately sends a confirmation of receipt of the notification.
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11.1.3. The period of 14 (fourteen) days provided for using the right of withdrawal from the sales contract is calculated as follows: a. when a purchase-sale agreement is concluded, - from the day the Buyer or the person designated by him, excluding the carrier, receives the ordered goods; b. if the Buyer has ordered more than one product in one order and the goods are delivered separately, - from the day on which the Buyer or the person indicated by him, excluding the carrier, receives the last product; c. if the goods are delivered in different lots or parts, - from the day on which the Buyer or the person designated by him, except for the carrier, receives the last lot or part; d. if a contract is concluded for regular delivery of goods within a specified period, - from the day on which the Buyer or the person indicated by him, excluding the carrier, receives the first goods.
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11.1.4. If the Buyer has refused the purchase-sale contract before the goods have been delivered to him, the Seller formalizes such refusal of the Buyer as a rejection of the order and accordingly informs the Buyer about this at the e-mail address specified by him.
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11.1.5. If the Buyer has refused the purchase-sale contract after the goods have already been delivered, or he has collected them, the provisions provided for in Clause 11.6 of the Rules shall apply.
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11.2. Seller's additional money back guarantee
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11.2.1. After 14 (fourteen), but before 30 (thirty) days have passed from the day of delivery or collection of the goods, the Buyer has the right to use the additional money-back guarantee provided by the Seller to the Buyer, if all returned goods are with authentic labels, protective bags and original packaging, disposable goods the packaging is not damaged, that is, the goods have not lost their appearance as they were sold.
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11.2.2. The Buyer must notify about the intention to use this guarantee within 30 (thirty) calendar days from the day of handing over the goods to the Buyer. The message is sent by e-mail. by e-mail rutahealing@gmail.com, the message must indicate the returned goods.
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11.2.3. If notification is made within 14 (fourteen) calendar days from the day of handing over the goods to the Buyer, the provisions of Clause 11.1 of the Rules shall apply.
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11.2.4. If notification is made after the expiry of the period of 14 (fourteen) calendar days, but no later than within 30 (thirty) calendar days from the day of handing over the goods to the Buyer, the Buyer bears all costs and risks related to the return of the goods. In all cases, the item must be returned to rutahealing.lt before the end of a period of 30 (thirty) calendar days, calculated from the day of delivery or collection of the goods.
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11.3. Rules for exchanging and returning goods of suitable quality
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11.3.1. The buyer has the right within 14 (fourteen) days from the day of handing over the goods to replace the purchased goods with similar goods of different dimensions, shape, color, model or completeness. If a price difference occurs when exchanging goods, the Buyer must settle with the Seller according to the recalculated prices. The buyer's notification of the desire to exercise the right provided for in this clause of the Rules with the specified returned goods is sent by e-mail. email ruthahealing@gmail.com.
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11.3.2. If the Buyer does not like the shape, size, color, model or completeness of the purchased goods, the goods are exchanged and returned in accordance with the 2014 Law of the Government of the Republic of Lithuania. July 22 by resolution no. 738 of the approved "Rules of Retail Trade". Within the term provided for in Clause 11.3.1 of the Rules, the Buyer has the right to exchange and return all goods that are not included in this list:
11.3.2.1. perfumery, cosmetic and toilet preparations;
11.3.2.2. underwear.
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11.3.3. After receiving the goods, the Seller undertakes to replace them with the same goods only in the shape, size, color, model or completeness specified by the Buyer. If the Seller does not have a product suitable for replacement, he returns the money paid for the product to the Buyer. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notification of the desire to exercise this right, and if the Buyer's Product is not returned to the Seller, the term provided for in this point is calculated from the day the Product is returned to the Seller.
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11.3.4. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
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11.3.5. The procedure for returning goods and money is provided for in Clause 11.6 of the Rules.
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11.4. Rules for exchanging and returning goods of unsuitable quality
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11.4.1. Defects in the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the procedure laid down in the Rules and taking into account the requirements of the legal acts of the Republic of Lithuania.
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11.4.2. If the Buyer has purchased goods of inappropriate quality and has noted this in the document of transfer - acceptance of the goods (if not noted, the provisions of Clause 11.3 of the Rules apply) or the inappropriate quality of the goods is manifested by a manufacturing defect that was present at the time of purchase, the Buyer may return the goods and, at his option, may demand:
11.4.2.1. that the Seller removes the defects of the goods free of charge within a reasonable period of time, if the defects can be removed;
11.4.2.2. to reduce the purchase price accordingly;
11.4.2.3. that the product is replaced with an analogous product of suitable quality, except in cases where the defects are minor or were caused by the fault of the Buyer;
11.4.2.4. to return the price paid and to withdraw from the sales contract, when the sale of goods of inappropriate quality is a fundamental violation of the order.
11.4.3. The buyer can choose only one of the methods of protection of rights provided for in clause 11.4.2 of the Rules. The Buyer must declare his choice when returning the product. If, after the Buyer chooses the method provided for in point 11.4.2, the Seller does not have the opportunity to implement it, the Seller offers an alternative method provided for in point 11.4.2. The buyer does not have the right to change the chosen remedy. The buyer does not have the right to terminate the sales contract if the defect in the product is insignificant.
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11.4.4. For the buyer to return the goods, it is necessary to comply with the following conditions:
11.4.4.1. notify the Seller about this by e-mail by e-mail rutahealing@gmail.com, the message must indicate the returned goods;
11.4.4.2. submit the goods purchase document;
11.4.4.3. submit a free-form application.
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11.4.5. The Buyer can exercise the right to return goods of inadequate quality within 14 (fourteen) calendar days from the day the goods were handed over to him.
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11.4.6. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods specified in the Rules.
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11.4.7. The Buyer must pay for the costs of delivering the goods and the costs of returning the goods, and the Seller, who is convinced that the goods were returned due to inadequate quality, must reimburse the Buyer for the costs of delivery and return incurred by him, except for the exceptions provided for in the Rules. Clause 11.6 of the Rules applies to the return of goods.
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11.4.8. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notification about the goods of inappropriate quality, and if the goods are not returned by the Buyer to the Seller, the term provided for in this point is calculated from the day the Goods are returned to the Seller. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
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11.4.9. Money will not be returned for those goods that have been damaged intentionally or due to negligence (affected by chemicals, water, open fire, high temperature, sharp objects, etc.), or if the rules of use or storage of the goods have been violated, or the goods have been used improperly or not for their intended purpose .
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11.5. Exchange and return of goods after delivery of the wrong goods
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11.5.1. If the wrong goods were delivered to the Buyer, the Buyer must immediately, but no later than within 7 (seven) working days, inform the Seller about this by e-mail. by e-mail rutahealing@gmail.com or by calling the phone number +370 633 00011. The seller undertakes at his own expense to pick up such goods and replace them with suitable goods. In the event that the Seller does not have the ordered goods, he returns the money paid for the item(s) to the Buyer. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of withdrawal from the contract, and if the Buyer's Product is not returned to the Seller, the term provided for in this point is calculated from the day the Product is returned to the Seller. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
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11.5.2. The procedure for returning goods and money is provided for in Clause 11.6 of the Rules
11.6. Procedure for returning goods and money
11.6.1. The Buyer can exercise the right to return the goods only if the deadline for returning the goods has not been missed, the goods have not been damaged or their appearance has not fundamentally changed, and they have not been used. All returns must be with original tags, protective bags and original packaging.
11.6.2. All gifts that were presented together with the purchased item must be returned at the same time.
11.6.3. When returning goods, the Buyer must indicate the sender's address and properly pack the goods so that they are not damaged during shipping. Seller will not issue refunds for items damaged in shipping. The seller is not responsible for parcels that were sent improperly packed, with an incorrect address, as well as if parcels were lost or damaged during shipping.
11.6.4. After exercising the rights provided for in clauses 11.1-11.3 of the Rules, the buyer must fulfill the requirements for the return of the goods provided for in the Rules and follow the procedure provided for in them.
11.6.5. If the Seller delivered the product to the Buyer's home and it is not possible to return it in one of the following ways, the Seller must collect the product from the Buyer at his own expense.
11.6.6. If the Buyer has used the rights established in clauses 11.1, 11.3-11.5 of the Rules, the money is returned to him within 14 (fourteen) calendar days after the Seller received the Buyer's notification, and if the goods are not returned by the Buyer to the Seller, the term provided for in this clause is calculated from the day the goods are returned to the Seller . If the Buyer has used the additional money-back guarantee, he is subject to a refund period of 30 (thirty) calendar days, calculated from the day the goods are returned to the Seller.
11.6.7. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
11.6.8. After using the rights enshrined in clauses 11.1.-11.3 of the Rules, the following shall be returned to the Buyer: the price of the product, the administrative fee, if it was applied, the cost of delivering the product. After using the rights enshrined in clauses 11.4-11.5 of the Rules, the following shall be returned to the Buyer: the price of the product, the administrative fee, if it was applied, the costs of delivering the product, the cost of returning the product.
11.6.9. Product delivery costs are not refunded if the Buyer chose a different method than the cheapest method of product delivery offered by the Seller.
11.6.10. The Seller has the right not to return the sums paid to the User until the goods are returned to the Seller and checked for compliance with Clause 11.6.2 of the Rules.
11.6.11. If a price difference occurs when exchanging goods, the Buyer must settle with the Seller according to the recalculated prices.
12. Liability
12.1. Buyer is responsible for actions taken using rutahealing.lt
12.2. After registering, the Buyer is responsible for storing and/or transferring his login data to third parties. If rutahealing.lt services are used by a third person who has connected to rutahealing.lt using the Buyer's login data, the Seller considers this person to be the Buyer.
12.3. The Seller is released from any responsibility in cases where the losses arise because the Buyer, regardless of the Seller's recommendations and his obligations, did not familiarize himself with these Rules, the Privacy Policy, although he was given such an opportunity.
13. Marketing measures applied by the seller
13.1. Seller may initiate rutahealing at its discretion.lt various promotions or games.
13.2. The seller has the right to unilaterally, without separate notice, change the conditions of promotions or games, as well as cancel them.
14. Exchange of information
14.1. The Seller sends all notifications in accordance with the procedure provided for in these Rules and Privacy Policy to the Buyer's specified e-mail address or SMS message to the Buyer's specified phone number during registration or when ordering goods.
14.2. The Buyer sends all messages and questions to the Seller's rutahealing.lt by means of communication indicated in the "Contacts" section.
15. Final provisions
15.1. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
15.2. Relations arising on the basis of these Rules shall be governed by the law of the Republic of Lithuania.
15.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If it is not possible to reach an agreement within 20 (twenty) calendar days, disputes are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.